Faqs

PRODUCTION/SHIPPING TIME
I always try my best and usually do get orders out within 5 business days or earlier but in order to ensure the best quality our turnaround time is 5-15 business days from when your order is placed. 
We ship worldwide using Canada Post. We charge a flat rate based on the weight of your parcel and destination.  Once your item(s) have been shipped you will be sent your tracking number (tracking is only available on shipments throughout Canada and the USA). Tracking will only be provided for orders that chose the tracked shipping option at checkout. Expected delivery is 1-2 weeks in Canada, 2-3 weeks in the U.S. and 3-4 weeks in the rest of the world. We are not responsible for lost or stolen packages. Once these items have been shipped we no longer are in control of when it will arrive at your door step. We ship from Vancouver, BC so the closer you are to us the sooner you should receive your items. 
**If any items on your order are preorder the entire order will ship when that item is ready. 
We will allow you to combine shipping for Drop 1 and Drop 2 of our SS24 Collections. To receive free shipping one of the orders must reach our $150 Free Shipping threshold. (orders combined to equal $150 do not qualify). If you choose to combine orders from both releases please send and email to tinybuttonapparel@gmail.com with your order number. We will pack your Drop 1 order and put it aside and ship when Drop 2 orders are ready to ship.
FREE SHIPPING on Canadian orders over $150
We do not offer free shipping on sale items
LOCAL PICKUP
We are happy to offer local pick up at a new location.
Kona’s Baby Boutique
1703 Manitoba Street, Vancouver BC
Drop offs will begin April 5th and new pick up orders will be delivered every Wednesday.  When your order is ready for pick up you will receive a notification. Orders not picked up within 3 weeks of notification will be charged shipping and sent to the buyer. 
SALES
All sale orders are final. Sales will apply to only full priced items unless specified. Only one discount code can used per transaction.
Discount codes can not be used during seasonal sales. 
 
RETURNS AND EXCHANGES
We are happy to provide a return or exchange if you change your mind or are unhappy with your purchase. We require that you contact the shop within 5 days of receiving your order and that the item is returned in its original condition and with tags still attached. The purchaser will be responsible for the cost to ship the return. Once they have been received you will be refunded/credited (original shipping charges will not be refunded). If you wish to do an exchange please contact tinybuttonapparel@gmail.com to ensure the item/size is available and leave a note with your return. Shipping of the replacement item will be the responsibility of the purchaser. 
We do not offer price adjustments!
All sale items are final sale!! We can not cancel, or modify orders placed during sales. 
WHOLESALE INFORMATION
If you are interested in carrying our product please contact Jamie at tinybuttonapparel@gmail.com